Spurred in large part by the 21st Century Integrated Digital Experience Act in 2018, the federal government has been on a multi-year journey to modernize and streamline the way it provides services to Americans in the digital age. On top of this, the Biden administration in 2022 issued an executive order, reinforcing the steps agencies need to take to provide better digital experiences for their customers.

SNG Live: Digital Experience will provide a platform to assess progress made in digital experience and highlight the continued work ahead to improve service delivery and strengthen Americans’ trust in their government.